Refund policy

RETURNS & EXCHANGES 

We have a 7-day return policy, which means you have 7 days from the date your order is marked delivered to request a return through our return portal. Delivery dates are determined by the USPS tracking information associated with your shipping label.

Approved returns will be issued as store credit for the amount paid for the returned item.

To be eligible for a return, your item must be:

  • unworn and unused
  • in the same condition you received it
  • accompanied by your receipt or proof of purchase

To start a return, please use our return portal. If your return is approved, customers are responsible for all return shipping costs.

Items sent back without first submitting a return request through our portal will not be accepted.

Holiday Styles

Holiday items have special return guidelines:

    •    Items cannot be returned within 7 days leading up to the holiday

    •    Items are not eligible for return after the holiday has passed

    •    To qualify for a return, holiday items must be approved before the holiday date

All made-to-order items are final sale and cannot be returned. This includes graphic tees, sweatshirts, and any items we customize or press in-house. If you have questions about sizing, please reach out before placing your order—we’re happy to help ensure the best fit!

Please note:

  • All jewelry, sale items, accessories, and made-to-order items are final sale.
  • Order cancellations or changes must be requested within 24 hours of placing your order.
  • Once an order has been placed, we cannot make changes, edits, or add discount codes.
  • Please allow 2–3 business days for email responses.
  • RTS items ship within 3-14 business days.
  • Preorder timelines vary. Please check each item’s photos and description for details.

For any questions, please contact us at bourboncustomerservice@gmail.com.


LOST/STOLEN PACKAGES 

Once your order leaves our facility, it is in the hands of the shipping carrier and no longer under our control. Because of this, we are not responsible for lost or stolen packages. Tracking updates available to you are the same ones we see on our end. If your package is marked as “delivered,” we recommend waiting at least 24 hours, as carriers sometimes scan items early. Be sure to check with neighbors and your local post office as well. If your package is truly lost or stolen, and you purchased our route protection you will file a claim through them, and they will walk you through.

 

Damages, Defects & Incorrect Items

Please inspect your order as soon as it arrives and contact us immediately if your item is defective, damaged, or if you received the wrong item so we can review the issue and make it right.

If we made an error with your order, please email our Customer Service team as soon as possible with a photo of the issue. We are happy to remake your item if you contact us within 5 days of delivery and the mistake was on our end.

If the error was made when placing your order, we are unable to offer a remake. However, please still reach out and we will do our best to help find a solution.

Please note: We cannot offer remakes for items showing normal wear and tear or for items that have not been properly cared for.

Exceptions / non-returnable items
ALL JEWELRY, SALE ITEMS, ACCESSORIES AND MADE-TO-ORDER ITEMS cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Exchanges

Due to our small team and fast-moving inventory, we no longer offer direct exchanges. If you need a different item, you have two options:

    •    Return your original item and use your store credit to place a new order, or

    •    Go ahead and purchase the new item now, and once we receive your return, we’ll issue a refund to your original payment method.

Please double-check all details before placing your order, including sizing and design selections. We recommend using our sizing charts as a guide to ensure the best fit. We’re unable to accept returns or exchanges for reasons such as selecting the wrong size, or turnaround time concerns. Our current processing time is always listed and updated on our page. If there is an error on our end, we will absolutely make it right. Please contact us as soon as possible—items are eligible for a remake only if we are notified within 5 days of delivery.

Store Credit Refunds

Once we receive and inspect your return, we will notify you whether your return has been approved.

If approved, you will be issued store credit for the amount paid for the returned item.

Please note: store credit is the only form of refund we offer. We do not issue refunds to the original payment method or cash refunds under any circumstances.